Readiness of Health Professional Using Computers, Internet and Mobile phone to Digitalize Timor-Leste’ Healthcare System

Abstract

Introduction: In the digitalization era, health care system was conditioned with health workers’ abilities to adapt media of digital technology. Digital technology media was used to strengthen and fasted the health care for patient and community.

Purpose: This study aimed to explore the accurate information of health professional utilization digital technology during doing their work at health facilities in Timor-Leste.

Material and Methods: This was a Cross-Sectional Study with 56 respondents. Data were collected since 1 to 30 February 2023 using a Google Form questionnaire via social media including WhatsApp’s, email, Facebook and Twitter. Inclusion criteria were: health professional living in Timor-Leste, able to respond to the questionnaire. Data were analyzed using descriptive analysis.

Result: The majority of health professionals who participated were male (54.2%), used hand-held phones (100%) to facilitate their daily activities including related with their work activities. Other characteristics in digital technology tool use were ability to use Microsoft word (78.3%), Microsoft Excel (76.7%) and Power Point (81.7%). E-mail use was reported by 89.2%, and WhatsApp’s by 81.7%, About 74.2% used zoom/webinars/Google meeting applications, and about 72.5% using computers in the workplace. Around 96.4% identified needs to improve their knowledge and skills in using ICT in the future to facilitate their activity.

Conclusion: The majority of the health professionals in Timor-Leste reported using computers, internet, and Mobile phones to facilities daily activities, and they need to obtain the training to improve their knowledge, attitude and psychomotor skills for the future.